User Data Deletion

Last updated: 9 September 2026

You can request deletion of personal data associated with your SP India account or WhatsApp conversation by following the steps below.

Never email your password, OTP, complete Aadhaar number, bank details or access token with a deletion request.

How to submit a request

  1. Email spindiahelpline@gmail.com with the subject User Data Deletion Request.
  2. Include your registered name, registered mobile number and, if applicable, your application reference number.
  3. State whether you want deletion of website account data, WhatsApp conversation data, or both.
  4. Send the request from your registered email address whenever possible. We may ask for limited additional information to verify ownership.

What happens next

We will acknowledge the request and review the identity and records involved. Eligible data will normally be deleted or anonymised within 30 days after verification. We will send confirmation when the request has been completed or explain if more information is needed.

Information we may retain

Certain transaction, fraud-prevention, dispute or compliance records may be retained where required or permitted by applicable law. Data stored in protected backups may remain until the relevant backup is securely overwritten under the normal retention cycle.

WhatsApp opt-out

To stop non-essential WhatsApp messages without deleting your account, reply STOP in the conversation. You may contact us again later if you need support.